BeReal DSA Hub
In accordance with its operations in the EU, BeReal is subject to the Digital Services Act (DSA), which aims to improve safety and transparency on online platforms. This page provides our EU users and authorities with safety-related information in compliance with these regulations.
Single Point of Contact for Authorities in the EU
BeReal has designated dsa@bereal.com as the single point of contact for EU Member States’ authorities, the European Commission and the European Board for Digital Services in connection with the application of the Digital Services Act.
Communications with BeReal’s single point of contact shall be in any language. Our moderation team processes reports in English and French. Reports submitted in other languages will be processed, but handling times may be longer..
When contacting BeReal’s single point of contact, the following contact information should be included:
First and last name
Job title
Name of the EU authority on whose behalf you are contacting BeReal
Email address at which you can be contacted (which must be an official email address associated with the relevant EU authority)
Please note that we will only respond to emails received from EU Member States’ authorities, the European Commission or the European Board for Digital Services in connection with the application of the Digital Services Act.
Law Enforcement and Judicial Requests
BeReal processes requests from law enforcement agencies and judicial authorities in accordance with applicable law and the Digital Services Act.
Orders to act against illegal content
If you are a competent authority in an EU Member State, you may issue an order requiring BeReal to act against specific illegal content. Orders must be issued in accordance with Article 9 of the DSA and must contain the elements set out therein, including a statement of reasons, identification of the content, and the legal basis for the order. Orders should be sent to dsa@bereal.com.
Upon receipt of a valid order, BeReal will inform the issuing authority of the receipt and of the effect given to the order without undue delay.
Orders to provide information
Competent EU authorities may also issue orders requiring BeReal to provide specific information about identified recipients of the service, in accordance with Article 10 of the DSA. Such orders should be sent to the same contact point.
Upon receipt of a valid order, BeReal will inform the issuing authority of the receipt and of the effect given to the order without undue delay.
Other law enforcement requests
For law enforcement requests outside the scope of the DSA (e.g., requests under national criminal procedure), please contact law-enforcement@bere.al. BeReal evaluates each request on the basis of applicable law and will require valid legal process where appropriate.
Single Point of Contact for Users
BeReal users can contact us anytime for any matter related to the Digital Services Act at: contact@bere.al. Communications may be addressed to us in any language in which the app is provided.
As an alternative means of contact, you can write to us at:
BeReal SAS
59 rue Jean-Jacques Rousseau
75001 Paris
How to report content or a user on BeReal?
We strive to make BeReal a safe place for all our users. Our Community Standards outline what is not permissible on our platform.
If you encounter content or user behavior that you believe violates these Community Standards or applicable laws, you can report it at any time through our in-app safety tools or via our dedicated webform. In the app, the reporting tool is accessible from anywhere via the three dots next to each piece of content or on a user’s profile. Simply select the most appropriate reason from the list. If you don’t see a direct match, select “Other” and describe why you believe the content or user poses a concern.
Our teams will review your report manually and take action where appropriate. Reports are reviewed by trained human moderators. BeReal may also use automated tools to detect certain categories of clearly illegal content (such as CSAM); in such cases, the automated detection is always followed by human review before any action is taken.
What happens if BeReal finds that a piece of content of behavior raises safety concerns?
In addition to reports from authorities and users, we monitor content and activity on BeReal to ensure our users’ safety in accordance with our Terms of Use and Community Standards.
Any behavior or content that violates our Terms of Use, Community Standards, or local laws may result in temporary or permanent restrictions, including content removal, account suspension, or account termination..
BeReal generally applies a graduated enforcement approach. Depending on the severity of the violation, you may receive a warning, have content removed, or have your account temporarily suspended. Repeated violations will result in increasingly serious restrictions, up to and including permanent termination of your account.
Please note that severe violations (such as Child Sexual Abuse Material - CSAM) terrorism-related content, or other manifestly illegal content) will result in an immediate and permanent account termination.
In all cases of permanent suspension, you will be prohibited from creating a new BeReal account.
Transparency Reporting
BeReal will publish annual transparency reports on its content moderation activities in accordance with Article 15 of the DSA.
Information on the average monthly active recipients of BeReal in the EU, calculated as an average over the past six months, is published here in accordance with Article 24(2) of the DSA.